Trade Returns

If you wish to return an item to us you must complete this form to obtain authorisation. Please complete the attached form and we will respond with instructions, including a returns authorisation number if necessary. Please complete one form per product.

If you prefer a hard copy of this form can be downloaded here and faxed to us.

Please do not return any items to us without authorisation - packages received without returns references are rejected.

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Please provide details of the product you wish to return. Please include the product code (normally on the box).
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Please state your reason for return
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Please describe what's wrong with your product. Please provide as much information as possible.
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When was this product sold to the end customer?
Photo:
If you wish to send us a photo of any fault or damage, please upload it here.
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In cases of warranty we may need to speak to the end user. Where we can't repair a product we may need to replace with an equivalent alternative.